Frequent Asked Questions

Delivery Options: If you have questions about delivery timings and costs, please check our Delivery Information Page

Order Status: If have placed an order and are unsure about what you ordered or where your order is, please refer to your order and dispatch confirmation emails at first instance for the estimated delivery timings as well as tracking (if available).

Returns: If you have something you would like to return or exchange, please check our Returns Page

Anything Else: If you would like to get in touch about an order, or if you have any questions about our products or business, please use the email addresses below

Our Customer Service Team is available:

Monday – Friday: 9am – 4pm UK Time. We aim to reply within one business day.

We want to help!

Our address in the USA is:
6700 Grade Lane Building # 4
Louisville, KY 40213
Phone: 00 44 1738 624019

Quick how to guides

Below you'll find everything to make the most of your Team Magnus gear. Missing the manual which came with the product? Wanting tips on how to use? Videos, manuals and FAQs below!